Terms of service.

Last updated November 2026.

Draft for owner and legal review. It describes how the software actually works; it is not a claim of compliance with any specific law.

The service

Dineqora provides QR table ordering, kitchen and staff tools, and reporting for restaurants, cafés and hotels. Diners do not pay through Dineqora; restaurants collect payment from their guests directly.

Plans and billing

Plans are billed monthly in Sri Lankan rupees by bank transfer: Starter Rs 4,500 and Growth Rs 7,500 per month, and Business at a monthly price agreed in writing with you before activation, with the limits shown on our pricing page. We may agree a different monthly price with an individual restaurant. A price change applies only to months that start after it takes effect; months you have already paid for are never re-priced. There is no commission on orders. A month starts when we confirm your payment and ends on the same date next month (or the last day of a shorter month).

Renewal, grace and expiry

If a renewal payment is not confirmed by the paid-through date, a 7-day grace period applies during which ordering continues. After that, new guest orders are paused, while your menu, records and existing orders remain available. We never delete your data because a subscription expired.

Plan limits and changes

Limits on locations, active tables, active menu items and enabled staff accounts apply across your whole restaurant. Downgrades take effect only when your usage fits the new plan; nothing is removed automatically.

Your responsibilities

Keep staff credentials private, set tax and service-charge rates that are correct for your business (the calculation in Dineqora is not tax advice), and keep your menu, prices and allergen information accurate. Printed QR codes can be photographed and reused; use code rotation and the staff-open control if that is a concern.

Suspension

We may suspend an account immediately to stop abuse or a security threat, and will tell you why when it is safe to do so.

Availability

We aim for high availability and keep daily encrypted backups, but the service depends on internet connectivity and our hosting provider and is provided without a guaranteed service level.

Contact

Use the contact form for questions about these terms.